30-Day Free Returns and Free Return Shipping on All Our Most Popular Items
Returns are available only for items that were shipped to the United States, and return shipping labels will only be issued for addresses within the United States.
1. Quick Ship Items
Quick Ship items are shipped free to you and return shipping is free as well. Subject to the terms of our return policy, and our confirmation that your returned item meets our packing and condition requirements, you can return eligible items in “like-new” condition within Thirty (30) days of receiving any Quick Ship item.
Quick Ship items are brand new items that we normally stock, and it excludes Special Orders and Final Sale items.
2. Special Order Items
Since every Special Order item is also made to order as a bespoke item specifically tailored by you, they are subject to a 25% restocking fee. All new items that are not Quick Ship items are considered Special Orders. Special Orders are subject to the other limitations of our return policy outlined below.
Ways To Return
Contact us by sending an email to firstname.lastname@example.org. We will review your request. If you meet the return requirements, we will email you a shipping label for your product.
Returns must arrive in our warehouse carefully boxed and sealed in the original packaging, completed with all parts, tools, accessories, and manuals. Improperly packaged items may be rejected by us. If your item is rejected, we will take photographs of the item and share them with you with an explanation of why we have disallowed all, or a portion of, your refund request.
- Factory certified, refurbished, final sale, final clearance, or discontinued items are all sold on a FINAL SALE basis
- Any item that was shipped to you in exchange for a similar item in a different color or wood finish
- International returns
- Items that are not in “like-new” condition
- Any items damaged in any way by pets
- Items soiled by liquids of any kind
- Items used at a trade show or in any other commercial setting
- Items not bought on our website
- Any and all special delivery fees – These include any express shipping fees, rush fees, customs fees
Returns will be refunded in the original form of payment.
Credit cards: Allow up to 2 weeks after we receive the item for the credit to be reflected on your credit card
Checks, Wires, and ACH payments: Refunds over $100 will be issued as check and mailed to you 2 weeks after we receive your product in our warehouse.
The warranty is limited and covers only manufacturing defects and does not cover misuse, normal wear and tear and defects caused by exposure to sunlight.
- 7 years guarantee against fabrication faults on wooden parts
- 5 years guarantee against fabrication faults on the mechanism